The FAQ (Frequently Asked Questions) answers a handful of the most common questions people have about The Mills Group and the services we provide. If you have any questions that are not answered here, feel free to send us an email using our contact form located at the bottom of this page.

**Note: Click the to expand the section and see more info.

What makes The Mills Group unique?

We strive to offer the best cabinetry value and best customer service possible. Not only will you be buying your cabinetry from us, but you are also buying our service and knowledge. You deal directly with the people responsible for the design, manufacture, and installation of your new cabinetry. Who else is better positioned to give you a straight forward answer to any question or concern you may have.

What sort of products do you manufacture?

The Mills Group specializes in residential cabinetry such as kitchen and bath, built-ins, mantels, wet/dry bars, and entertainment centers. We can also assist you in finding qualified designers and contractors for your other renovation needs.

What makes the Mills Groups cabinetry unique?
  • It’s a better built box. There are no knock-down fasteners in our cabinets and the backs are 5/8” thick instead of 1/8” like other manufacturers. These 2 things make for a much more rigid product that will last for a much greater period of time.
  • Our crown molding, light valence, and other moldings are solid wood and are stained to perfectly match the doors. Some other kitchens use a foil wrapped mdf crown and light valence in a colour that “closely” matches the doors.
  • The edges of our cabinets are done with a colour matched edge banding. Some other manufacturers use white only.
  • Our cabinet end panels and gables are real wood veneers stained to perfectly match the doors. Other kitchens use a melamine in a colour that “closely” matches the doors.
  • We have a selection of well over 200 door styles, many different moldings, and many different colours to choose from.
  • We do not have any “stock” cabinet sizes. We will manufacture your cabinet size to whatever best fits your space. Other manufacturers have cabinets available in 3” width increments only and have a large premium to deviate from this.
  • We provide a “factory finish” or a “custom finish”. The choice depends on your budget and your expectations.
  • Our cabinets have been engineered to take full advantage of the European hardware.
  • We utilize many small design details that are overlooked by other manufacturers. This provides for a better built product that integrates seamlessly with your space, and most importantly, it makes for a better looking product.
I've never bought “custom” cabinets before because I fear they are too expensive.

At The Mills Group, “custom” simply means we will build our cabinets to suit you and your space and by providing you with almost limitless possibilities for design. We encourage you to shop “The Big Box Stores” to see how we compare as we will beat them on quality, service, and value every time.

Why do prices seem so different from various stores?

When you shop for a new kitchen, you are conveying your ideas to someone else. That persons interpretation of your design, leads them on a path to come up with a design that they think meets your needs. When you go somewhere else, the next person will interpret your needs differently and come up with a different design. This leads to many different interpretations which can lead to comparing apples to oranges. It is very important that you ask the right questions about the estimate you receive. You should be aware of the cabinet construction and the design elements they have included or excluded. At The Mills Group, we offer cabinets to suit just about any budget. If our price seems out of line, we have probably included some things that our competitors have not. We encourage you to question our pricing as it is our goal to give you the absolute best value for your dollar.

Can you help us meet our budget?

Our goal is to provide you with the best value possible within your budget. We always try to maximize your dollars and put the money towards things that matter most to you. That being said, we will absolutely not sacrifice the quality of our work by using inferior materials or construction methods.

What is your payment schedule?
  • After you accept our initial estimate, we ask for 10% of the estimate total to start the Design Review process.
  • Once we have finalized the design and details, we ask for 40% of the estimate total to start engineering and fabrication.
  • When your cabinets are delivered, we ask for another 40% of the estimate total.
  • Once the installation is complete, and you are fully satisfied, we then ask for the final payment of 10% of the estimate total.
Do you build your own doors?

We do not manufacture our own doors. The main reason for this is to provide you with an abundant selection. We purchase our doors from one of Canada’s largest cabinet door manufacturers. We specify the material, style, and size right down to the millimeter. This allows us to provide you with well over 200 different designs to choose from.

What is the difference between your “factory finish” and your “custom finish”?

Our “factory finish” is performed by our door manufacturer. It is a high quality finish that is similar to what you would see at the big box stores. There are approximately 70 different stain colours, several different paint colours, and a few options for glazing.

Our “custom finish” is just that, custom. We go the extra mile to ensure your doors are sanded properly eliminating any cross grain scratching and breaking any sharp corners. We have approximately 280 different stain colours, and unique colours can be developed. Solid paint and glaze colours can be taken from any of the major latex paint manufacturers such as Benjamin Moore or Pratt & Lambert. Special techniques such as glazing, crackle, distressing, rub-thru, etc can all be employed to create a truly one of a kind finish. We use only the highest quality industrial coatings that are very resistant to scratching, staining, chemicals, and moisture.

We already have an interior designer/contractor, are you able to work with them?

We will do everything possible to help you with your cabinetry purchase. We will deal directly with you, your designer, and contractor to make the renovation process go as smoothly as possible.

What are the key reasons I should buy my new cabinetry from The Mills Group?
  • No middlemen. This ensures all of your money goes towards your new cabinetry and not to wholesalers and distributors.
  • You will work directly with the person designing, building and installing your cabinets.
  • You can set an appointment that meets your schedule.
  • Talk with a real hands-on expert.
  • 3D computer generated design to help you visualize your new cabinetry.
  • If your cabinets are damaged in the future, or you should have a warranty issue, The Mills Group is in a better position to visit your home and offer a solution to the problem. Often times the problem can be corrected in that one visit.
  • This is your cabinetry. Have it made the way you want. Don’t settle for “off-the-shelf cabinet boxes”. Specify attractive custom cabinets that truly fit your home and taste.